DIGITAL TRANSFORMATION
Strong
Integrated Care Systems Everywhere
“ We work with a very good UK company that ’ s giving us a personal electronic health record and has been set up as a social enterprise to provide a public service ”
MARTIN CURLEY DIRECTOR OF DIGITAL TRANSFORMATION AND OPEN INNOVATION , HEALTH SERVICE EXECUTIVE
Deep consideration of people and making their lives easier applies to the UK approach , too , with NHS Glasgow being digitally transformed by customer experience software from Zendesk , brought in to aid procurement , while also freeing up time for thinly-stretched staff to focus on more detailed and rewarding elements of the job – including development work .
Bridging the healthcare digital divide to end the employee engagement crisis Healthcare workers have spent two years at the coalface of the nation ’ s COVID- 19 response . With a six million-strong patient backlog exacerbated by severe staff shortages , a chasm has formed in the industry ’ s economy of mutuality , according to Kit Kyte , CEO of Checkit .
“ The people and purpose-driven mission is being devastated by increasing pressure , disconnect , disengagement and burnout . Turnover rates are being fuelled by latent employee engagement , a decadent sense of belonging , as well as a lack of digital investment .
“ Leadership teams cannot continue to steer the ship with the same helm that initiated the sinking . Otherwise , any
100 June 2022