DIGITAL TRANSFORMATION
“ The beauty of business automation is that it is not sector-specific , so benefits can be leveraged in many industries ”
MIKA VAINIO-MATTILA CEO , DIGITAL WORKFORCE
standardised tasks that are based on specific rules and that are high priority .
“ Automating these tasks can deliver significant cost savings , minimise errors and open a host of other benefits which ultimately lead to an enhanced customer experience .”
However , according to Decker , effectively implementing RDA is often more challenging than initially anticipated . As an example , he says , “ around half of all RPA initiatives fail to deliver expected improvements due to poor execution – the premise remains the same for RDA ”.
What is preventing businesses from making the most of the opportunity ? Decker adds that a major cause is they often overlook the ‘ process ’ element of automation .
“ This leads to the automation of systemically poor processes , with the likely result being that the same mistakes are made faster and on a grander scale .
This issue stems from a disparity between what business leaders think is happening and what is actually occurring – and it is only by aligning the actual insights and desired states prior to implementation that automation can be successful . We cannot augment incorrect human behaviour and expect efficient RDA as a result .”
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