ServiceNow ’ s story is a remarkable one that has seen them own the category as a cloud-based company that provides softwareas-a-service ( SaaS ) for technical management support . The company specialises in IT services management ( ITSM ), IT operations management ( ITOM ) and IT business management ( ITBM ), allowing users to manage projects , teams and customer interactions via a variety of apps and plugins .

First funds In July 2005 , ServiceNow raised its first funds , a US $ 2.5mn Series A round led by JMI Equity ( followed by another two rounds , of US $ 11mn total , over the next few years ). The company sold its first contract to WagerWorks , an offshore gambling site , in the fall of 2005 .

All change at the top The Founder , Fred Luddy , transitioned from CEO to chief product officer in 2011 . " Fred has been a wonderful counsellor , coach , friend , as well as someone who challenges us to constantly improve our user experience , constantly make sure our products are easier and easier to use ," says the current CEO , John Donahoe , who previously served as CEO of eBay .

18 June 2022