NOVA SCOTIA HEALTH | EY
“ We do everything in partnership , which is , I think , quite different from other organisations ”
DR . GAIL TOMBLIN MURPHY CNE AND VP OF RESEARCH , INNOVATION AND DISCOVERY NOVA SCOTIA HEALTH
to workforce , resulting in new insights that allow them to understand not simply where they ' re spending money , but the driving reasons behind it .
“ We learned significant lessons throughout the course of the pandemic ,” says Murphy . “ The last two years have been really difficult in healthcare with respect to the workforce . Understanding where we have potential gaps is essential to ensuring we have a sustainable system into the future .”
“ The pandemic and the stresses it placed on healthcare organisations around the world created a massive capacity crunch , yet the business of healthcare had to go on . Robotics process automation was a really useful tool to help deliver the business of healthcare and maintain core operations while many of the staff had been redirected to emergency operations ,” says Maynard .
During these challenging times , the EY Canada team helped deliver intelligent automation solutions that leveraged machine learning and artificial intelligence capabilities to enable the system to quickly learn and adapt to the environment , acting as essential support for a key component of the business .
“ That was a significant shift for us from an innovation perspective – to realise or address how we can keep providing services when the traditional mechanism of service delivery has been disrupted ,” Murphy adds . “ Again , the answer was wholesale digital transformation across the system .”
Thanks to its work with EY Canada , Nova Scotia Health has a clear vision of where it wants to be in the next five to 10 years .
“ Historically , organisations have thought about private industry as funders ,” says Tomblin Murphy . “ We truly believe that private industry are partners , and so we engage them often . They ' re really important to the work that we are doing .”
To deliver on Nova Scotia Health ’ s longer-term vision , there will be significant investments throughout the transformation roadmap – from new clinical information systems to cloud computing capabilities , as well as new techniques to help produce insights and help clinicians and other organisational leaders utilise new innovations .
And , as the institution refocuses on how to provide better care for its residents , Murphy explains , it also aims to revamp the workplace to be more engaging and provide growth and opportunities for its employees and volunteers .
“ It ' s not about using technology to eliminate positions . New technologies are faster and more efficient , often eliminating more tedious , manual processes and freeing up our workforce to do what they do best : practising the art and science of healthcare .”
NOVA SCOTIA HEALTH : EY : 224 June 2022