NEWFOLD DIGITAL
What
is Pega ? We ' re so glad you asked
today ' s marketplace ,” she adds . “ Our nearly seven million customers not only need online storefronts , but advanced features to support their specific niches – from advanced product catalogue functionality to gift card solutions .”
Newfold Digital partners with Pegasystems Brought onboard in 2019 , Newfold Digital ’ s initial involvement with Pegasystems was to help streamline its customer service through the use of artificial intelligence ( AI ). With a lot of its systems homegrown , manual and dated , the organisation needed a complete overhaul and a fresh customer approach .
Prior to the partnership , Newfold Digital – being an organisation built on multiple brand acquisitions – had a complex operating model . This was remedied by Pegasystems , which helped Newfold Digital by improving the workflow for its agents , reducing the number of manual steps to drive greater efficiency while leading to better customer service .
Pegasystems was founded in 1983 in the US ( Massachusetts ). The organisation offers its customers the ability to make AI-powered decisions and automate workflows with lowcode platforms .
PEGA PLATFORM
The Pega Platform makes it simple for enterprises to work smarter , unify experiences , and adapt instantly . Its scalable made-to-measure architecture helps organisations streamline their operations and increase their readiness for the future .
“ We ’ ve gone from an idea , to a sustainable business , to a business that can really help organisations and people , globally . At the same time , I see so much more that is possible ,” Alan Trefler , founder and CEO of Pegasystems .
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