DEPARTMENT OF THE AIR FORCE
Image ( above ): Lauren Barrett Knausenberger , Chief Information Officer for the Department of the Air Force , participated in a base tour March 29 , 2023 at Eielson Air Force Base , Alaska . During her visit , Knausenberger met with Col . David Berkland , 354th Fighter Wing Commander , to learn more about Eielson ’ s mission and discuss the critical role of cyber communication . Knausenberger ’ s visit provided valuable insights into the base ’ s use of communication and information technology to help identify areas where additional resources or support may be needed .
and to be prepared for ourselves in case things got really bad ,” she comments . “ That ’ s something I was really proud of .”
Improving user experience Historically , the US Department of Defense might not have been known for its excellence in IT . But thanks to the efforts of Knausenberger and her team , a marked improvement in user experience has been made .
“ Over my first year in the seat , we had about a 12-point improvement ,” Knausenberger says . “ And then over the user experience numbers I just saw , it looks like we went up another 12 points .
“ That ’ s a 25-point improvement that I can put my finger on through the efforts of the team . The user experience improvement has been huge and I expect that to be even greater
technologymagazine . com 99