without a complete view of lifecycle cost, risk, and value from procurement through to end-of-life.
TCI is intended to help leaders bring that fuller picture into focus, so they can plan for change, respond to innovation more effectively and make sure technology continues to deliver value as operating conditions evolve.
Q. YOU MANAGE THE ENTIRE LIFECYCLE FROM ACQUISITION TO REFURBISHMENT. WHAT IS THE CURRENT SECOND-LIFE RATE FOR DEVICES RETURNED TO YOUR CENTRES AND HOW DOES THIS DIRECTLY REDUCE A CLIENT’ S SCOPE 3 EMISSIONS?
» Last year, we securely and sustainably processed more than a million devices in our refurbishment centres, with nine out of 10 workplace IT devices being made available for reuse on the secondary market.
The September 2025 peer reviewed study by French environmental consultancy firm Circul’ r quantified the environmental impact of our circular technology management approach, comparing it to using a linear cash purchase model to buy the same devices.
The research found that a laptop procured through our circular technology model will have an average combined first- and second-life lifespan of seven years for business use. This is two years or 40 % longer than the average lifespan of a laptop purchased under a linear model.
132 June 2026