– Philip Clayson , Technology Director , TalkTalk

comes a challenge that does not centre around technology alone . This is also a challenge of people and process .

As an organisation , one that has been operating for more than 15 years , TalkTalk ’ s fast-paced culture has delivered continued success through specific technology processes .

“ My team are all highly capable committed engineers , but at the start it proved to be difficult to change the catalyst to enable them to break free from the historic culture that the business had built around them ,” says Clayson .

Clayson points to the integral role that Tech Mahindra played in enabling more transformation , by bringing in fresh thinking . Tech Mahindra did what Clayson believes is crucial to any multiparty collaborative transformation .

“ Tech Mahindra has been in the trenches with us for the last two years ,” he says . “ They would question what we do , how we do it , and most importantly why we do it . They unlocked new ways of thinking , and provided us with valuable access to their other clients across Europe , and in so doing helped us learn from others .”

“ In one specific example of our partnership , Tech Mahindra introduced us to a European Telco operator , where we two days of solid meetings , the result of which was we changed our strategy , shortened our transformation programme by at least one year and made financial savings . That is true partnership behaviour ,” Clayson adds .

It ’ s an approach that has continued to prove instrumental . This is part of Tech Mahindra ’ s approach to its relationship with TalkTalk , to not only support and guide the company through a challenging period and transformation ,

124 March 2018