AXA HONG KONG
“ In Asia , customers are really embracing a digital lifestyle , probably more so than you would see in the rest of the world ”
AXA Hong Kong ’ s Chief Technology Officer , Darrell Ryman with customers simpler , easier and quicker . MyAXA is a modern online experience we specially designed for simplifying our interaction with customers ,” explains Wong .
MyAXA is a 24 / 7 web and mobile app based digital service for AXA customers . Customers can view their Life and Employee Benefits ( EB ) policies with AXA Hong Kong on MyAXA , and are able to perform key online transactions such as SmartClaims ( with just a simple photo snap ), fund switching and searching for doctors using geo-locations . In addition , a first-in-market service was launched in October 2017 , called ‘ e-Prescription ’. MyAXA users can order prescribed medicine with just a photo of the prescription , then pay and pick up the medicine from a designated pharmacy , creating added convenience .
“ In just 12 months , MyAXA had over 80,000 downloads , and since it was launched to our EB policyholders the number of active users is increasing at a promising rate with more downloads day after day ,” Wong says .