The first telco to install 4G across the country , KPN seeks to deliver integrated , user-friendly products and services ; from wireless telephony , internet , tv , mobile and fixed line , to end-to-end telecom and IT services . However , its vision to not only overhaul , but enhance the customer experience has led it to reinvent its entire business model towards the customer journey .

Moving its consumer division from The Hague to Amsterdam has better placed the business for future growth . Housing both its commercial and its technology operations under one roof , KPN will increasingly attract talent from the competitive Dutch IT technology market , in addition to driving further international recruitment .

KPN was the first telecoms provider to install 4G across the Netherlands

Partnering with Huwei and Cognizant has seen KPN become a major player in the telco sector

Spanning up to five floors , it is clear to see that KPN continually looks to encourage innovation and creativity at every level , with ambitions to remain an essential leader within the telecommunications market .

Upon arrival , we are informed that it is undertaking its initiative , ‘ Future Fit Friday ’. With a keen awareness that technology will continue to be a key differentiator within its commercial propositions , every employee is asked to look at how they can keep up with new

78 March 2018