CUSTOMER FOCUS
and deliver exceptional services to its customers .
“ The pace of technological development is unprecedented , and therefore all our staff need to pay more attention to it ,” he says .
“ The fact that we operate in such a competitive market with , for example , four mobile operators , makes for a nice combination of fun , great technology and very fast developments . This combination makes KPN a very attractive and a fun place to work . “ We ’ re hiring more staff and retraining existing staff to really instil more of an engineering culture . Engineering is becoming a more crucial part of our skills and over the last three years , we have hired 150 developers who have contributed to our whole transformation .”
CUSTOMER FOCUS
Improving the customer experience whilst simultaneously reducing ongoing costs is an impressive feat for any business , and one in which Hoving expresses genuine pride .
Declining market shares , poor customer engagement , fragmented
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