• Bouke Hoving won CIODAY CIO of the Year Award 2017
• KPN ’ s ‘ Future Fit Friday ’ explores how employees can keep up with the latest technological developments
• Partnering with Huawei , Cognizant and Salesforce has enabled KPN to rebuild its IT infrastructure
• Delivered over € 500mn in savings through its simplification programme
• KPN ’ s net promoter score has risen by 20 points in three years .
• Costs have come down across the board by € 570mn
• KPN has worked to decommission up to 25 % of its IT services
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