focus on the modernisation and consolidation of the back-end ,” he adds .
KPN ’ s partnership with Salesforce has further complemented the company ’ s aim to redesign the customer experience , where its technologies will support KPN ’ s SME customers , enabling future scalability for those who utilise its services .
“ Salesforce has provided strong , standardised capabilities in delivering a seamless customer experience across our different channels and products , bringing telecommunications and IT products together into a seamless customer experience ,” reflects Hoving .
“ What we did with home developers in the consumer market , we did on our satellite package with Salesforce in the B2B market . We have also benefited
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