INFLUENTIAL TECHNOLOGIES
customer experience , but also helped us improve our time to market .”
INFLUENTIAL TECHNOLOGIES
Whilst Hoving is most proud of KPN ’ s breakthrough in transforming the customer experience , he stresses that this has been a company wide effort , both within its B2B and B2C operations . It ’ s aim to launch an API Store will further enable the business to partner with Dutch B2B customers and develop relative applications on the basis of connectivity , whilst remaining aware of how new technologies will reshape the telecommunications industry .
“ The next phase is about transforming the network ,” adds Hoving . “ I think it ’ s a very important part of the future operating model of telcos , where we have unique assets in the edge of our network . We believe there to be huge potential in edge computing , particularly for our B2B customers . We believe there ’ s unique value to be captured in the tech industry with mobile edge and also fixed edge .
“ We are currently deploying a completely virtualised content delivery network , and it has already been decentralised . We have a lot of caches which we have decentralised to our main locations at the edge , but still in the core of our network . This really helps with enhancing the customer experience of our television product .
“ We ’ re also partnering with companies such as Netflix to help jointly improve the customer experience . Customer demand is increasingly becoming more converged . We now also see demand for a combination of telco and ICT propositions in B2B .
“ In the future , we ’ ll see an increased demand for converged customer demands , packaging telco with IT . This will make the industry even more attractive .
“ There are tremendous cross company opportunities to be captured , which will enable us to take the customer experience to the next phase ,” Hoving concludes . 98 March 2018