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321 has built in anonymity and lacks a human element . “ Through a touchscreen computer , we ’ re reaching a vulnerable clientele and are serving them in a new way ,” she says . Knight has now ordered two more kiosks based on this success . “ We are fulfilling an unmet need for some clients and finding new ways to build relationships ,” she adds .
Knight and Sierra Systems ’ plan to use biometric identification in the DI also extends to the kiosks . “ Once we finish a comprehensive privacy impact assessment ,” Knight says , “ we can put biometrics in the kiosks , so clients can choose to opt in and receive personalized services : book things like laundry and medical appointments , find out when they ’ re meeting a landlord - they would have a portal to their lives .” Clients would also be able to opt out of the biometric customization . “ We put in this fabric flap ,” she says , “ so clients know for a fact that they ’ re not being recorded , and still have access to helpful information , opening hours , times and maps .”
Knight ’ s plans for the DI are exten-
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