NORTH AMERICA Behind any successful transformation is the right team and a culture that fosters innovation . With this in mind , PBL Insurance strives to engage staff by asking for opinions on the direction they ’ d like to see the company go . “ When we decided to change broker management systems there were a lot of discussions , not just at the top but among all users about who is going be impacted by it . It ’ s changing the complete way our staff do work on a day-to-day basis ,” comments Faraone . “ The system was received very well . I think the fact that we are evolving our technology and our way of doing business is helping to attract top talent to the company because they want to be part of this journey .”
With over 200 employees and 10 offices spread throughout the province , PBL prides itself on being uniquely Ontario based . Driving efficiency and productivity with its new digital tools , Faraone says that this transformation is not just reducing costs and administrative burden , it ’ s also freeing up more time so that it can give its clients the personable and responsive service they expect .
“ We have a one-on-one direct
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