NORTH AMERICA fact that technological transformation across universities is about managing the expectations and response of diverse user groups . “ Thankfully we ’ re in 2019 now , and not in 2008 ,” he says , reflecting on the overall level of technological literacy . “ Our faculty and staff have become more adept at using technology . I think ten years has made a lot of difference .” On the other hand , the expectations of students have changed , influenced by a generation of social media users and online consumers . “ Some of our applications and systems had more of a legacy look and feel ,” didn ’ t provoke positive responses from the student body . “ They want to see the stuff that provides convenience more than anything else ,” explains Bolt . “ And that takes us into the current generation of thinking , which uses data to provide that ,” which is at the heart of Boise ’ s new CRM .
“ Right now , we have a task force in place . We have a charge that ’ s been given to us by three of the University ’ s six Vice Presidents ,” says Bolt . The task force is exploring a unique approach to the process , which took shape during the department ’ s exploration of the
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