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“ This has a chance of being a transformational project for us because it essentially creates a CRM with a very long lifecycle .” The Boise State CRM will manage student data , allowing the university to “ know how to best advise its students by pulling information from its systems of record . That can really help us understand the entire makeup of the individual ,” says Bolt . Looking back on a career of large technological changes , incremental progress and unique challenges , Bolt looks forward to another exciting chapter in the his- tory of an institution he knows like the back of his hand . “ Our challenges and successes over the past ten years have put us in a spot where we can be successful with something as large as a campus-wide CRM .”
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