At Otis , we ’ re dedicated to helping you see the world in new ways . Learn more about Otis technology , service and expertise at otis . com .

Made to move you

Digitalisation is at the heart of MTR ’ s drive to enhance public transport for the masses , says CEO Dr Jacob Kam . Utilising smart technology facilitates enhanced customer service , improved asset management , and a more efficient and reliable service . MTR ’ s trains already run at an on-time performance of 99.94 %, but customers want better . Through its ongoing digital transformation , MTR aims to enhance the reliability , efficiency and integration of their services , not only in Hong Kong but in its other global cities of operation .

“ We believe that the only way to push beyond the current high performance is through better digital technology ,” says Kam , and utilising this technology in asset management is an important step . “ One aspect is discovering how best to predict failure , so that we can act on that failure before it happens . This predictive maintenance relies on image and data analytics supported by artificial intelligence and helps us to regularly inspect our equipment and detect any problem early and consistently ,” Kam explains .

MARCH 2020