at transforming our technology stack on the journey to becoming a digital operator . “ Automating mundane or time-consuming processes can reduce costs , improve time-to-market and can provide real time data analytics and insights , something which we have experienced at MTN Libera . We have also been using virtualisation technology to further help to reduce costs from a customer support perspective , as well as providing us with the ability to predict and preempt customer issues , which is where our use of data analytics comes in . The digital transformation journey has seen us adopting digital workplace to leverage unified communication and collaboration , workplace mobility and a paperless environment . MTN Liberia is striving to become a digital operator and provider of individual personalised experiences . To do this we need to be able to understand our customers and their behaviors to offer more innovative services that are tailored and specific to each customer ’ s needs .”
However , alongside innovation comes challenges . Fakuade highlights some of the key challenges
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