CITY OF HAMILTON
Enhancements to city digital services delivery is prioritized based on value to citizens as Tehrani explains . “ We ’ ve launched an online engagement platform , where people can pin places on a map , if they ' re talking about a park for instance , and tell us what features they do or don ' t like . From that , we can engage them with surveys and provide them with a timeline and visibility of who ' s listening to their concerns .” Another important issue for a city of Hamilton ’ s size and mix of urban , suburban and rural environments is internet access , especially in the age of COVID-19 , and it has subsequently embarked on a broadband survey to
EXECUTIVE BIO
CYRUS TEHRANI TITLE : CHIEF DIGITAL OFFICER INDUSTRY : GOVERNMENT LOCATION : ONTARIO , CANADA
Cyrus Tehrani is Chief Digital
Officer at the City of Hamilton , a role which attracted him due to its unusual specifications . “ They were filling a Chief Digital Officer role and looking to do some creative things . Many cities don ’ t have CDOs yet and the opportunity to help shape the direction of digital transformation was what attracted me to the role . ” Despite the ‘ Digital ’ in his job title , Tehrani ’ s influence extends beyond that domain . “ It ’ s a bit of an odd portfolio in the sense of a CDO per se , where my focus isn ’ t solely on the digital service channel deliveries that the city has .”
Instead , Tehrani oversees a diverse portfolio based around digital transformation as well as being a champion to promote the digital transformation occurring across the wide range of services the city provides . “ That involves looking at processes both internally and externally . For instance , our digital communication team is in the midst of a project to completely refresh our website , ensuring it ’ s multilingual and in-line with new web standards for those with disabilities .