THE TRAVEL CORPORATION
in making sure that people are looked after and taken care of .” One such example of that focus is the institution of wellbeing directors to ensure social distancing at hotels and restaurants , akin to existing travel directors . As Verma explains , responding to the pandemic has allowed the company to learn a few lessons . “ We ’ ve learnt that we can move fast if the organisation is focused on a single objective , and proved that legacy businesses can also be agile when it comes to it . The ways we were able to pivot and the nimbleness we were able to build into our operating model means that it ’ s served to accelerate existing efforts .”
“ WE ’ VE LEARNT THAT WE CAN MOVE FAST IF THE
ORGANISATION IS FOCUSED ON A SINGLE OBJECTIVE ”
GUNJAN VERMA CHIEF TECHNOLOGY OFFICER ,
THE TRAVEL CORPORATION
Going forwards , Verma sees his department as continuing to fulfill the measures upon which it judges itself , namely improving customer experience , providing productivity improvements , focusing on security and compliance , increasing distribution and building a culture of continuous improvement . “ TTC ’ s technology department will continue using technology and digitalenabled tools and processes to make our brands more successful in their respective , competitive marketplaces .”
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