CITY OF MEMPHIS
above all the users are all appreciating the benefits of a communications structure that is fit for purpose
So , nothing had to stop because of Covid , though budgets were hit across all departments . “ We had to save money ,” Bailey admits , “ but I think we have managed to find ways to scale back . I was glad not to let go of any of my staff as some departments may have had to : we just looked at how we were doing things and how we could do them differently . Remember that saving time always saves money .”
Her readiness to listen to her team ’ s suggestions was demonstrated when her security team suggested an upgrade of the security platform . They brought a convincing business case for introducing an endpoint security platform that would give better antiviral performance than the legacy Symantec software – they also wanted to start compliance training for the staff to minimize the vulnerability of the system with so many people working from home . “ They found a great program in CrowdStrike : it is trackable and user-friendly , it ' s a lot better for our purpose and we get to push it out to more endpoints in different divisions .” At their instigation , they started a monthly security newsletter to keep employees aware of issues , and started compliance training with the help of Infotech .
Post-Covid , many efficiencies that have been introduced will continue to yield benefit . Nevertheless she looks forward to the day she can return to normal levels of spending allowing her to bring on more transformational ideas , “ Innovation is always in my sights . We have a three-pronged approach , infrastructure , implementation , and innovation . We had to do so much infrastructure and implementation work in that first year , but now we can start to look at ways we can bring in automation ,
254 March 2021