SAP SEE
“ In the West Balkans , exactly as Josephin says , we are using SAP best practices to create roadmaps towards a potential future , and the most efficient route ,” Cirkovic adds . “ We are one of the rare companies providing everything for the back office , and the new way of doing business online through our customer experience portfolio , web commerce , customer experience measurement software and so on . So we are bringing technology , we are bringing best practices , all the while remaining very close to all these projects . Whether SAP or a partner is implementing the solution doesn ’ t matter ; we are always present to offer quality assurance
“ The public sector is a key business focus for our investment in the West Balkans , and we have become a trusted advisor ”
PREDRAG CIRKOVIC MANAGING DIRECTOR , SAP WEST BALKANS
and be that trusted advisor for our customers .”
Infrastructure reform , which underpins the entire process of government digitalisation , is well underway and has already yielded positive , proactive steps towards more pressing concerns . “ We are at the beginning of the project for tax modernisation based on a new back-office fiscalization platform which aims to simplify the process for citizens and business ,” Cirkovic says . “ We also have citizen engagement initiatives , which essentially bring greater transparency and ease the process for citizens to approach and access city services .”
308 March 2021