DIGITAL TRANSFORMATION
“ A DIGITAL WORKFORCE IS ABOUT MORE THAN JUST REPLICATING HOW TASKS ARE COMPLETED ”
KALYAN KUMAR CVP AND CTO ,
IT SERVICES , HCL TECHNOLOGIES
The ongoing COVID-19 pandemic has brought changes that , prior to its impact , many would have said to be impossible . One of the most visible of those changes is the precipitous uptake in remote working as offices closed in the face of the virus . Now , a year since many first felt its impact , it ’ s worth looking back at the changes COVID-19 has wrought and the future of the newly minted digital workplace .
Even once the pandemic eventually recedes , for many that change will become , to varying extents , permanent . As Kalyan Kumar , CVP and CTO , IT Services , HCL Technologies , explains : “ There will definitely be long-lasting impacts from a remote working perspective , even after the pandemic ’ s immediate and urgent effects have eased off . Of course , there will be situations requiring face-to-face meetings occasionally , but the majority of employees will continue to work from home at least some of the time going forward .” Partly that ’ s down to the investment in remote working that companies have been forced to make , such as training in the various communications platforms that have risen to the fore . “ Organisations must have the foundations in place to allow employees to access their workspace in any location and from any device ,” says Kumar .
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