RAPID7 containing over 290 plugins to connect tools and enable workflow customisation , InsightConnect is envisioned as a tool for liberating teams from routine or mundane tasks and enabling them to be redeployed in more valuable areas ; retaining the human element in the remediation process is still vitally important . “ Similarly , on the application security side , we ’ re always exploring which tasks can be automated to make your life easier ,” explains Grangard . “ We ' re not losing the human element ; we ' re trying to amplify what humans can do via automation .”
Despite offering comprehensive products , services and insights , Grangard states that Rapid7 does not want to foster customer dependency . On the contrary , it encourages clients to gain confidence using its tools and independently grow their respective vulnerability risk management programmes , “ if they feel they have the expertise and can handle it on their own , we absolutely support that .” In instances where a customer ’ s in-house security creates tension by redirecting other teams towards non-priority goals , Sitcawich adds that Rapid7 can act as a mediating force by establishing a “ common language ” and creating understanding around critical business objectives . This is particularly important for organisations that are now adopting cloud for the first time because of COVID-19 , which has had the dual effect of introducing cloud network vulnerabilities and increasing the surface area for attack on enterprise IT . “ There ' s been a push for businesses to change the emphasis on how they work : ‘ mom and pop ’ restaurants who relied on in-store patronage
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