DELIVERY HERO
“ The biggest drivers of our footprint are packaging and the vehicle emissions from delivery ”
JEFFREY OATHAM SENIOR DIRECTOR OF SUSTAINABILITY , CSR AND SAFETY , DELIVERY HERO
worked with some of them to understand the feasibility of rolling out certain initiatives and what works in practice .”
Technology insights drive sustainability initiatives As a technology company at heart , one of the most obvious ways to incorporate sustainability into the platform is by leveraging Delivery Hero ’ s current capabilities and the expertise within its technology and product team . With “ thousands of really talented engineers and product specialists ,” Oatham delves into the organisation ' s intentions to utilise the full extent of the team ’ s capabilities to continuously improve its consumer experience while also creating a more sustainable solution for delivering goods to them .
“ It was with the product teams , with whom my team and I worked , that we were able to look together at how do we put in place a better system to get insights into what customers think around packaging or how they are approaching sustainability ? How do we develop new features within the product to connect customers to causes they care about ? How do we look at designing features that would enable restaurants and vendors to take sustainable actions ?,” he says . “ It ' s really [ about ] how we leverage those internal capabilities and systems .”
Diversity , equity and inclusion have also played significant roles in developing the company as a whole . “ One of the great milestones for the business overall last year was that we were among the first DAX40 companies to put in place a diversity and inclusion advisory board ,” Oatham says . “ So , we have that at the highest level of governance , supporting our management to understand the diversity and inclusion issues on a global basis .” technologymagazine . com 133