DIGITAL TRANSFORMATION
“ WE CAN ALSO MODEL FUTURE DETERIORATION TO GIVE ACCURATE PREDICTIONS OF WHEN MAINTENANCE WILL BE NECESSARY ”
RACHEL WALKER SVP SERVICES SYSTEMS , ROLLS-ROYCE
from the customer , and transfers the management of associated risks to Rolls-Royce .
“ TotalCare covers predictive maintenance ( off-wing ) planning , work scope creation and management , and off-wing repair activities . The benefits include an aligned business model for Rolls-Royce and our customers , predictable cost of ownership for the customer , and a joint focus on minimising operational disruptions . Around 90 per cent of our widebody customers choose
TotalCare when purchasing our Trent engines , which shows the widespread recognition for the service ”, she said .
Walker explains that the latest generation of engines can capture much more data than previously - shifting from tens of parameters scanned a few times per flight , to hundreds of parameters scanned every second .
“ We have the capability to detect abnormalities that were previously invisible , resulting in 10 % less disruption and 30 % more time to plan required maintenance compared with the earlier Trent engines . Our dispatch reliability rates are already very high , typically better than 99.7 %. We have introduced Intelligent Lifting technology for the latest generation of Trent engines . Flight data , proprietary analytics , and digital twins model individual component performance , treating every engine as an individual rather than relying on one-size-fitsall inspection intervals and maintenance regimes . This technology has already been proven to extend some part lives by up to 60 % and inspection intervals by 20 %. We can also model future deterioration to give accurate predictions of when maintenance will be necessary ”, Walker commented .
By treating every engine as an individual , Rolls Royce knows how it is built , maintained , and operated and they tailor operating and maintenance recommendations specifically for every engine . This also allows them to advise on how to operate more efficiently and reduce emissions .
Icelandair and CX Digitisation is not limited to maintenance of physical aircraft either . Sometimes it is the front end systems the customer uses that require overhaul , as Icelandair ' s Product Manager Hallur Þór Halldórsson realised with the potential improvements in customer experience ( CX ) by going to the cloud with Contentstack .
“ When I came on to the project in 2015 we had a very old-fashioned on-premises content management system ( CMS ) with a publishing front-end attached to it , which handled all the content for our booking site . Content managers had to go in and do a lot of cache-flushing and add code here , add code there to the site . Load tests during cloud containerising experiments on AWS in 2016 made people
44 March 2022