Whether it is a one-hour delivery service or successful new marketplaces , Kingfisher is implementing innovations to improve the customer experience
KINGFISHER PLC
Whether it is a one-hour delivery service or successful new marketplaces , Kingfisher is implementing innovations to improve the customer experience
While many retailers struggled during the COVID-19 pandemic , the home improvement sector went through something of a boom .
According to research , COVID- 19 restrictions drove 86 % of home improvement projects in the UK in March 2020 , as people were forced to stay in their homes , while figures from Kingfisher covering the year to the end of January 2021 reported that overall web sales grew 158 % year on year , to account for 18 % of total group sales - more than double the 8 % share pre-pandemic .
An international home improvement company with approximately 1,500 stores and over 80,000 colleagues , Kingfisher operates in eight countries across Europe under well-known retail banners including B & Q , Castorama , Brico Dépôt , Screwfix , TradePoint and Koçtaş .
“ We really help customers to improve their homes ,” explains JJ Van Oosten , Kingfisher ’ s former Chief Digital and Technology Officer , who previously led Kingfisher ’ s e-commerce and marketplace functions , along with its data and technology teams .
“ We help DIYers and tradespeople to get their job done quickly , accurately , and in an affordable way ,” he adds . “ We do this across all of our network of stores and different formats and brands .
146 March 2023