The Chief Information Officer at Make-A-Wish America , Teresa Duran , shares her approach to data and insight that is modernising operations at the non-profit
MAKE-A-WISH AMERICA
The Chief Information Officer at Make-A-Wish America , Teresa Duran , shares her approach to data and insight that is modernising operations at the non-profit
Make-A-Wish America is a beacon of hope for young children across the US . Best known for its mission to create life-changing wishes for children battling critical illnesses , Make-A-Wish America has evolved significantly in recent years from an organisational perspective . This transformation , deeply rooted in technological advancements and datadriven strategies , has not only enhanced the organisation ’ s operational efficiency but also amplified its impact on young lives across the nation .
The non-profit is dedicated to granting the heartfelt wishes of children battling critical illnesses up until the age of 18-years-old . Teresa Duran , a key figure in the organisation , describes the wish-granting process as a therapeutic intervention that goes beyond traditional medical treatments . It ’ s a journey that brings hope , strength , and joy to children and their families during one of the most challenging times in their lives .
As the Chief Information Officer for Make-A-Wish America , Duran is responsible for all functions of technology , including leading the largest business transformation during Make-A-Wish ’ s 43-year history . The transformation involved consolidating systems and databases from 59 local chapters and National into a single enterprise system to manage donor , volunteer , medical professional , and wish information .
142 March 2024