THE TECHNOLOGY INTERVIEW“ Bobbi has completely transformed the way they engage with citizens,” Paul says, speaking just eight days after the agent’ s launch. It is designed to handle frequently asked, non-emergency questions and chats with users in a human-like way, despite being fully automated. Tested by more than 200 people during its trial, it draws only on information provided by Thames Valley Police and Hampshire & Isle of Wight Constabulary to give advice or direct people to the right online services. Built on Salesforce’ s Agentforce platform, Bobbi is part of Thames Valley Police’ s broader move towards agentic AI – software agents that can understand requests, reason across data and then take actions on behalf of users.
“ Agentforce and agentic AI – enabling digital labour – are transforming our customers’ businesses,” Paul says.“ It’ s absolutely incredible.”
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