“ To do that, the right technology – including AI and Agentforce – is crucial,” Claudia says.“ It will also allow us to reach more people. At the moment, only 14 % of UK workers have any form of health cover – to me, that doesn’ t feel right. As we grow into that marketplace role, we expect to serve not just two-and-ahalf million members, but five, even 10 million. That will make a real difference to the health of the nation.”
Paul adds:“ When we look at what we’ ve been able to achieve for our customers, it’ s remarkable. Simplyhealth was under real pressure managing high volumes of FAQs and case management, which took time away from their core mission – providing truly personalised healthcare support.
“ Now, with Agentforce, they can serve twice as many customers and offer deeper, more personalised experiences.”
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