FOREWORD
TECHNOLOGY MAGAZINE TEAM
SENIOR EDITOR TOM CHAPMAN
EDITOR MAYA DERRICK
LEAD DESIGNER REBEKAH BIRLESON
MEDIA DIRECTORS RYAN HALL JOE PALLISER
PRODUCTION MANAGERS JANE ARNETA YEVHENIIA SUBBOTINA FREYA REID
SENIOR MARKETING LEAD GRACE MALLER
PRODUCTION DIRECTORS DANIELA KIANICKOVÁ JANE ARNETA
MANAGING DIRECTOR LONDON & EVENTS
JAMES CALLEN
GROUP CONTENT DIRECTOR STEVEN DOWNES
CHIEF REVENUE OFFICER JAMES WHITE
CHIEF COMMERCIAL OFFICER LEWIS VAUGHAN
CEO GLEN WHITE
TECH THAT IMPROVES EXPERIENCE
Technology is well and truly transforming how things work – and expectations of how, too. This is something that’ s epitomised in this month’ s edition of Technology Magazine. Salesforce’ s Agentforce, for example, is changing how the likes of Pandora, LIV Golf and Simplyhealth deliver their services, while Zoom is overhauling its CX with AI. BMW is similarly honing in on AI, which it says will soon be used to support every process at the automotive giant. Also inside, read Technology Magazine’ s Top 10 BI Platforms and a special report on the Buy vs Build debate. Enjoy the issue!
Maya Derrick
MAYA DERRICK
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