EUROPE product ranges . Second is cost control and pressures created by new regulation , coupled with the need to innovate . This has created a necessity to become as efficient as possible without sacrificing the final component of the challenge – meeting ever-heightening customer expectation . The demand for easier , accessible and more personal services has grown exponentially alongside the proliferation of multichannel communication .
“ I believe YBS is small enough to be nimble but at the same time large enough to meet these challenges and change the market ,” White comments . “ This is a five year journey , and five years is not even an end point . However , we ’ re already starting to make a difference .”
Indeed , YBS already sees significant volumes of online traffic . More than 560,000 of the building society ’ s three million customers are registered to use its online services , amounting to 3,000 daily transactions .
YBS also has a history of being an early mover . Back in 2007 , it became the first bank or building society to
YBS at a glance
Bricks and mortar : 99 agencies , 208 branches
Reach : 3.1 million members , more than 560,000 using online services
Assets : £ 39.6 billion
People : 4,500 employees
Diligence : 8,500 members on panel to review products and services
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