Accessible appointments
YORKSHIRE BUILDING SOCIETY
for both the customers and the Group ,” Mortimer adds . “ There are two broad ways our customer insight work joins up with our change teams . We ’ re constantly looking at tactical fixes and quick wins , for example testing different versions of websites and seeing which ones work best with our customers before deploying live .”
Accessible appointments
The second type of outcomes are more structural changes which deliver new capability . Mortimer points to a recent breakthrough in mortgage appointment booking as the perfect
142 May 2017