Sharing the wealth
What does the future hold ?
EUROPE out a lot of positive work with IBM around our customer hub , and there is still much to do ,” he says . “ The customer hub maximises our use of data to develop better service for our customers , and IBM will continue to be a key influencer on this .”
Sharing the wealth
Away from mortgages and savings accounts , an important line of business for YBS is the facilitation of company share plans . YBS Share Plans offers the full end to end digital customer experience for corporate clients and their employees , whilst recognising the need to support these with traditional telephone and postal processes , enabling customers to communicate with us through their preferred channel . The service covers client on-boarding and all related employee engagement channels through the life of the plan , to the vesting / maturity . YBS Share Plans connects with other businesses in financial education and wealth management to support employees in making the right choices when joining a plan or at vesting / maturity , when decisions need to be made taking into consideration tax liability when individual financial advice might be appropriate for example .
This again materialises from a network of partners working in tandem , with YBS at the core . “ We work with several vendors to deliver this service , and this ecosystem of clients and vendors use YBS as a hub , which is an important part of that customer ’ s journey from joining a share plan to realising the growth in their savings and shares over time ,” explains McCleod
“ We are helping customers by connecting them to the relevant information to support them in making the choices that are right for them , taking the lead in the overall project planning and logistics around delivering a cross-industry model ; and we believe this is a digital business model in its own right that can be evolved further .”
What does the future hold ?
As these lines between traditional financial service providers and
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