EUROPE
“ The more time we can strip off the process of searching for flights and payments , the better the customer experience ”
– Rob McDonald , CTO & CPO teams to be extremely creative in how the system behaved . The rules engine controls pricing , filtering , sorting and content sourcing – which means that features which previously had to be built by developers are now controlled and implemented by business teams .”
Travix uses the Agile Scrum methodology for its software development . Scrum allows the delivery of features and functionality in short time cycles , meaning the company can prioritise work and break it into smaller iterations of 2 weeks , continually releasing until the feature or product is finalised : “ So we build the most important features in cycles of two weeks and put them live when ready ,” McDonald explains . “ The thirteen development teams were focussed almost entirely on this migration project , and the overall goal was focussed around either front end technology , the platform , or back office finance processes .
“ As we got to the end of the program we were able to turn those teams from technical teams to product or features teams , the idea being that each of those teams could then start to deliver features directly into the new platform on their own . Then it became more aligned with the overall business , with a product team working on flight features , one on call centre technology , and so on . They ’ re all able to deliver specific products and features in their specialist areas , and employee engagement is at an all-time high .”
Technology partners are key to large scale programs of this nature : “ We are at our heart a flights business , and our partnership with Amadeus has meant that we can innovate
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