EUROPE across our systems to add new customer experiences and exciting new features . For example we were the first company to show airline branded fares on our sites , which opens up the complex world of airline products in a new and exciting way .”
Another partnership Travix particularly values is that with Google . McDonald and his team decided early on in the transformation process that they would move straight to the cloud as soon as possible ( something which went live nearly 2 years ago ), and so Travix partnered with Google , predominantly due to the fact that this meant the business would be immediately influential on the roadmap .
“ We built a whole platform new front end platform which would run easily on their cloud platform , and worked closely with Google using the alpha version of their Kubernetes container management system ,” says McDonald . “ While it ’ s a little risky to do that , the upside was that we were able to work very closely with Google engineers to fix faults in the platform and help them build key features that would really benefit us . Through that we formed a really close partnership with the Google cloud team ; that ’ s a big differentiator for us certainly as we grow globally . We need to be closer to the customer so they get the best experience . The more time we can strip off the process of searching for flights and payments , the better the customer experience . Google helps us work globally and optimise performance .”
This streamlining has proven invaluable for Travix , and the customer response has been overwhelmingly positive – and rightly so . After all , McDonald says , “ the customer has always been our main focus . The challenge is to serve them consistently when you ’ re basically rebuilding functionality from one platform to the next . That doesn ’ t add value to the customer until the customer is able to use the new platform . There ’ s a transition period that we have to accommodate there but everything moves much quicker , and all the benefits you have from a single platform kick in .” www . travix . com 165