CONSTANCE HOTELS AND RESORTS
expectations into emotional experiences . We try to enable these in the most secured way in order to safeguard our shareholders ’ interests , protect guests ’ data and of course our brand name .”
We ask Roshan how he and his team boost guests ’ experience via technology . “ The diffusion of the system of information technologies in the hotel industry has increased the efficiency , quality and flexibility with which guest services are supplied . It has already led to the generation of new services and has infiltrated many areas of our group . From marketing to back office , IT is everywhere . And we have created wealth across the whole system . One simple example of how we enhanced guests ’ experience is through a complete revamp of the room entertainment system . All our rooms are equipped with a Mac system which is used for enabling IPTV technology including features like Miracast , Airplay , Connection to multiple devices , charging of mobile devices , PC mode etc all connected to full HDTV . Our guests have the comfort of their home at their disposal . We lay a lot of emphasis on WIFI and as a matter of fact we have this concept of FREE WIFI Everywhere . We also have a wide variety of latest movies and music where our guest can choose from while also providing FREE access to all major newspapers and magazines across the globe through our online system .
This “ comfort zone ” also includes the ability for guests to communicate with our team members .
172 May 2017