AFRICA
Through devices in their rooms , guests can use mobile messaging service WhatsApp to make any requests . It actually works as an e-concierge service “ We ensure that the requests are recorded , and that we can actually service that request in the minimum amount of time , in accordance with the service level agreement implemented internally ,” says Roshan . He emphasizes that communication via WhatsApp is just one “ arm of the cycle ”. Constance Hotels has a holistic approach where we try our best to “ WOW ” guests by making sure that we know our guests throughout the whole lifecycle with us so that we can make their stay as enjoyable and memorable .
Roshan ’ s tech strategy expands beyond the hotel room , and onto the
ROSHAN KOONJA
CHIEF INFORMATION OFFICER
Roshan Koonja is an innovative , resultsdriven and self-motivated senior executive , with 20 years of experience in hotel technology sector . He provides vision and leadership in the development and implementation of business focused information technology initiatives . He also translates emerging technologies into real business value , is responsible for developing and re-engineering business processes . He has strong track record in successfully developing and implementing innovative IT solutions to practical business purposes in the hospitality , banking , CRM and market intelligence sectors . He is a holder of an MBA from University of Birmingham and a Master from University of Lancaster . He actively speaks and write for Hotel Technology Conferences worldwide . He has recently been nominated for the SuperNova Awards which recognises leaders in disruptive technologies and member of the Mauritius Institute of Directors .
www . constancehotels . com 175