AFRICA right competencies in the local market . Very often competencies have to be outsourced from abroad . However , all my projects are accompanied by a transfer of technology and know-how to the local resources . This makes sure that they grow and at the same time providing the best of services to the guests and staffs . I also make sure that the staffs are certified on the latest technologies .” Roshan gives us an example : When we had Apple Mac Minis installed in the rooms , we partnered with Apple , trained our people on the platform of Apple and did a transfer of knowledge .
Roshan also tells us what he looks for when hiring people . “ For me , what is most important when I hire for the team , is that the person has a good team spirit . Attitude is very important .” he explains . If someone has the right mind-set and willingness to grow within the existing team , they will draw his attention . Of course , technical expertise is important to him , but “ it ’ s not critical ”.
Roshan is confident that his recruitment and wider technological strategies have been successful . “ I ’ ve gained respect from my team members and the board . The team is growing fast , and I think we ’ re geared up with the right infrastructure , the right people and resources to be able to reach yet another hallmark .” Gourmet food and customer service are still the fundamental pillars of the hotel industry , but technology can make it easier to consistently deliver a memorable experience to the guests . And Constance Hotels understands that critical tenet . www . constancehotels . com 179