perform better .
Deutsche Telekom Implements Robotic Process Automation Project with ALMATO
„ We are thrilled to be the company chosen by Deutsche Telekom , as it shows that we , as a German RPA company , could convince through our expertise as well as local proximity . It confirms once again that we have taken the right path early on : the automation of previously manual processes leads to a considerable increase in efficiency and a significant competitive advantage for our customers .“
Peter Gissmann Managing Partner , ALMATO
Robots have already conquered factory floors . Now , robots are entering more and more offices . Since March of 2015 , Deutsche Telekom has implemented almost 400 software robots with ALMATO , one of the pioneers in Robotic Process Automation ( RPA ).
Higher efficiency through automation
RPA ‘ s digital robots automatically handle a wide range of different business processes , e . g . chargebacks or contract changes . Within less than two years , ALMATO has automated more than 40 different processes , including complex ones with handling times of more than 10 minutes . With RPA , Deutsche Telekom was also able to implement new , innovative processes that would have been too costly without automation . Using digital robots , employees are freed from mundane work so they can concentrate on more challenging tasks . The fully automated handling of processes enables higher efficiency compared to manual work and leads to time and cost savings as well as more satisfied customers through an increase in service quality .
Seamless integration and significant cost reductions
„ RPA integrated seamlessly with our complex system environment . By automating key processes with high volume we were able to achieve significant cost and time reductions after just a short time .“ Christoph Bill Head of Infrastructure and Workflowmanagement , Deutsche Telekom
“ We created our own center of excellence to speed up the adoption of automation . Throughout all project phases , whether analysis , robot creation or operation , the collaboration with ALMATO is very professional .” Sebastian Zeiss VP Automation , Deutsche Telekom
Over 300.000 automated business transactions each month
Overall , the robots currently work with over 30 different applications ( e . g . e-mail management , SAP , Siebel CRM , routing and ticketing systems ) and successfully complete 320.000 business transactions each month . The project is still evolving , with new processes continuously identified and added to the automation roadmap .
ALMATO GmbH
Obere Wässere 9 , 72764 Reutlingen info @ almato . com www . almato . com