“ HOW DO I GET AN AGING WORK FORCE TO ADOPT NEW THINGS ? THAT ’ S USUALLY VERY DIFFICULT . WE HAVE TO SEE THAT BECOMING DIGITAL WAS LARGELY ABOUT A NEW MINDSET . IT ’ S A RADICAL CHANGE IN THE WAY WE DO THINGS – WE ’ VE RUN A TONNE OF PROGRAMMES TO GET PEOPLE WHO HAVE NOT USED TECHNOLOGY TO EMBRACE IT ”