MCDONALD ’ S
IT infrastructure operating almost entirely separate to the business function . As technology advanced , and the perception as to what IT could do to support and enhance an organisation , this old model was hindering McDonald ’ s in Sweden .
The challenge for Westling was to speak to more than 40 franchisees across Sweden to understand their pain points with IT and , more importantly , begin to understand how to implement solutions to fix them .
“ I also looked at the organisation and how we should reorganise ourselves to meet the businesses demands and to find the right resources to enable us to do so ,” he says . “ That became a case of looking at and understanding close to three years ’ worth of resources inside a timeframe of around two months .
262 May 2018