TECHNOLOGY mobile services are underpinning business critical change programmes across the UK . Vodafone teams have worked closely with their Virgin Money counterparts to make sure services are delivered ahead of schedule . When challenges were encountered by either side throughout the roll outs , we worked quickly and collaboratively to find solutions that would ensure business outcomes were not placed at risk .”
By working with Vodafone to design a network solution that ’ s tailor-made for its needs , Virgin Money now has the secure , reliable data infrastructure it requires to provide customers with the best possible digital experience , both today and well into the future .
Changing attitudes The use of ‘ big data ’ analytics , open API ’ s and Cloud Services is set to grow across the financial sector . “ The number of third party services that contribute to the end-to-end value chain between a bank and its customers can grow exponentially . This is a risk , but successful businesses will be the ones who understand how to take advantage of this ‘ ecosystem ’ without losing the ownership of their customer ,” adds McGlynn . Building mutually beneficial partnerships to create a resilient ecosystem has been essential for Virgin Money , and has furthered the business in standing apart from the competition .
“ Many businesses treat IT services as commodities , which can be consumed in-line with contracted service level agreements . We have a different take on that and believe that everyone who provides services to our customers with us and for us , needs to understand our principles , our values , and ultimately love our customers as much as we do ,” adds McGlynn .
Strengthened Operational Performance In a world of fast-changing technology it is imperative for the business to work closely with partners that have the scale , innovation capability and commercial
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