MIDDLE EAST hotel ensures that employees can respond to requests at the touch of a button .
“ With a resort of this size , we have a lot of staff that are using mobile technology , whether it ’ s to manage guest requests , or to help manage the hotel ’ s dayto-day tasks ,” notes Lyndale . “ We use a system called HotSOS to do this , and housekeeping uses a module of this called REX to manage the rooms . We ’ ve given our employees more than 200 smart devices , and now they ’ re operating pretty much in a paperless environment .”
Managing a 1,539-bedroom hotel is no easy task , especially when it comes to checking in . Looking at simple ways to try and speed up the process , Atlantis , The Palm has also collaborated with Samsotech and Oracle Hospitality to create a passport check-in system that Lynsdale says is the “ first system of its kind ” in Dubai .
A solid IT foundation Yet not all of Atlantis , The Palm ’ s innovations are future-facing .
Some integral digital initiatives have involved tirelessly tinkering away to update legacy systems and creating a hyper-converged infrastructure .
“ What we ’ re doing with our infrastructure is a stepping stone for two reasons : one is the ability it gives us to have a disaster recovery site , and secondly it is building the platform for our yet-to-launch sister hotel in Dubai , The Royal Atlantis Resort and Residences ,” notes Lynsdale .
“ We will have a very scalable infrastructure platform going forward . Our team is always looking out for something new , and the business is demanding more from the IT function . They ’ re pushing us and always looking and searching for the next big thing .”
Imparting a lasting travel experience , Atlantis , The Palm has earned its stripes as a five-star hotel and a must-see destination in Dubai , but for Lynsdale , it is technology which has played an integral role in ensuring that guests always receive the best-in-class service it has become renowned for .
“ IT needs to be the centre of almost everything ,” he reflects . “ It ’ s about making sure that we ’ re
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