cloud , the Internet of Things ( IoT ), artificial intelligence ( AI ), chatbots and voice technologies to boost its technology infrastructure . “ In recent years we have also placed significant investment in information security and business intelligence ( BI ),” says Larson . “ Today we have an entire department supporting our security efforts . Additionally , our BI group didn ’ t exist four years ago , and now we have eight employees that work with our data analytics to allow us to better understand our member information and communicate with our members more effectively .” Providing exceptional support Remaining conscious of the growing trend for digital innovation , but also to support those that prefer face-to-face interaction or are slower to adopt new technologies , Affinity Plus has also placed significant investment in developing next generation branches , which house open technology bars , face-to-face interactions
EXECUTIVE PROFILE
117
Teri Laufers , Chief Information Officer Teri Laufers is Chief Information Officer for Affinity Plus Federal Credit Union . She has nearly 30 years of credit union industry experience , joining Affinity Plus in 2014 . She leads a growing , evolving team of information technology professionals , with her purview including operations , applications , system administration , software , technical support , testing and development . Laufers is an advocate for change and has a strong desire to bring superior technology solutions to Affinity Plus members and employees . She has a Bachelor ’ s Degree in Education and an MBA in Technology Management . Throughout her career she has shared her knowledge and expertise serving on several industry committees , technology councils and software user groups .
www . gigabitmagazine . com