PEOPLE POWER
AFFINITY PLUS FEDERAL CREDIT UNION
120 colors and a lot of fun surrounding the journey really allowed us to bring proper focus throughout the organization . Employee buy-in was key to our success ,” says Larson . “ Another aspect important to our success is that our senior management group is very visible and accessible to our employees . It was important during a project of this magnitude to have multiple touchpoints .”
Employee and member communication peaked at various times during the three year journey , ensuring that Affinity Plus kept the benefits of the changes at the forefront . The credit union also provided outlets for members to ask questions and voice frustrations .
PEOPLE POWER
Although technology has been a key driver in enhancing Affinity Plus ’ service offerings , Larson is keen to stress that the company would not have achieved its goals without its dedicated workforce . Harnessing a project-oriented mindset , more than 230 employees across the credit union contributed in either a full- or part-time capacity . And that has
MAY 2019