CLICK TO WATCH : ‘ SPRINT BUSINESS OPPORTUNITIES ’ 33 have a resolution at hand to solve the problem .” Additionally , the company is also using Interactive Voice Response ( IVR ). “ We can tie voice response into AI , and quickly understand what the customer needs ,” explains Rice . “ The ability to anticipate and solve issues quickly is really amazing .”
Data analytics are essential elements in the Sprint toolkit . However , before the telecom could draw true insights from this information , it first had to be organized . “ When we first started , most of our data was in a structured
“ Digital transformation has to be core to your organization ’ s inner being if you ’ re going to be successful ”
— Scott Rice , CIO at Sprint Corporation
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