Meet our Journey Makers - Betzy
Meet our Journey Makers - Betzy
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Customers , Orlowski says , expect to commute with ease and not have to worry about who is operating that part of the network , or how they are going to pay , because the payments are largely automated . Though this seamless experience is already happening in some places , ANZ is catching up quite rapidly , he has found , not least helped by the experience and knowledge that already exists within Transdev and its partner network .
Orlowski also observed that the past investments into IT were tactical coming from immediate operational need rather than strategic resulting with islands of excellence and of infrastructure where platforms need to be replaced or put in place to provide real-time data feeds from the company ’ s systems and integrating these with those of the public transport authorities ( PTAs ) that make up the client base . “ Of course , the PTAs themselves differ in their level of IT maturity and capabilities but they do share our ultimate vision and the new tenders coming out reflect that . MaaS will become reality only if we all focus on data driven customer convenience .”
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